Returns & Refunds Policy
Thank you for shopping with Casual London. We want you to feel confident when purchasing from us.
30-Day Returns
We offer a 30-day return window from the date you receive your order.
To be eligible for a return, items must be:
-
Unused and unworn
-
In their original condition
-
With all tags attached
-
In the original packaging
-
Accompanied by proof of purchase
Returns must be requested before sending any items back.
To start a return, please contact us at:
📧 info@casual-london.com
Return Shipping
Return responsibility depends on the reason for the return:
-
If your item is damaged, defective, or incorrect, we will cover the return shipping costs.
-
If the correct item was delivered and you wish to return it, the customer is responsible for return shipping costs.
All returns must follow the instructions provided by our support team. Returns sent without approval may not be accepted.
Damaged or Incorrect Items
Please inspect your order upon delivery.
If your item arrives damaged, defective, or incorrect, contact us immediately at info@casual-london.com so we can resolve the issue promptly.
Non-Returnable Items
The following items are not eligible for return:
-
Sale items (unless faulty or incorrect)
-
Custom or personalized items
-
Gift cards
If you’re unsure whether your item qualifies, please contact us before returning it.
Refunds
Once your return is received and inspected, we’ll notify you of the approval status.
-
Approved refunds are issued to the original payment method
-
Refunds are typically processed within 10 business days
-
Your bank or card provider may take additional time to complete the transaction
If you haven’t received your refund after 15 business days from approval, please contact us.
Contact Us
If you have any questions about returns or refunds, please contact:
📧 info@casual-london.com